Privacy policy

This Privacy Policy explains how What The Gift, operated by Extasy Venture Pvt Ltd, collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact our support team.

By using our website or placing an order with us, you agree to the terms mentioned in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Your name
  • Mobile number
  • Email address
  • Shipping and billing address
  • Order details and product preferences
  • Customization details such as name, message, design selection, or other details provided by you
  • Payment status and transaction-related details
  • Device, browser, and website usage information through cookies or similar technologies

We only collect information that is required to process your order, personalize your product, provide support, improve our services, and communicate with you.

How We Use Your Information

We use your information for the following purposes:

  • To process and confirm your order
  • To customize your product as per the details provided by you
  • To arrange shipping and delivery
  • To send order updates through email, SMS, call, or WhatsApp
  • To provide customer support
  • To verify COD orders and reduce fake or incorrect orders
  • To improve our website, products, and customer experience
  • To send offers, updates, or promotional messages, only where permitted
  • To prevent fraud, misuse, or unauthorized activity

Order Communication

We may contact you through phone call, SMS, email, or WhatsApp for order confirmation, customization confirmation, delivery updates, support, or any issue related to your order.

This communication is important to make sure your order is processed correctly and delivered safely.

Payment Information

We do not store your complete card, UPI, net banking, or payment details on our servers. Payments are processed through secure third-party payment gateways and payment service providers.

We may receive limited payment-related information such as payment status, transaction ID, and order payment confirmation for order processing and record keeping.

Sharing of Information

We do not sell or rent your personal information to anyone.

However, we may share required information with trusted service partners only for business and order-related purposes, such as:

  • Shipping and courier partners
  • Payment gateway providers
  • Website and ecommerce platform providers
  • Customer support and communication tools
  • Marketing or analytics service providers
  • Legal or government authorities, if required by law

These partners are only provided with the information required to complete their specific service.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website performance, and show relevant content or ads.

You can choose to disable cookies from your browser settings, but some parts of the website may not work properly without them.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of online transmission or storage is 100% secure. We always try our best to keep your data safe, but we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as required for order processing, customer support, legal, accounting, fraud prevention, and business record purposes.

When your information is no longer required, we may securely delete or anonymize it.

Marketing Communication

If you subscribe to our updates or place an order with us, we may send you product updates, offers, or promotional messages.

You can opt out of marketing communication by contacting us at support@giftyshifty.com or by using the unsubscribe option, wherever available.

Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to applicable laws and our business/legal requirements.

For any privacy-related request, please email us at:

support@giftyshifty.com

Children’s Privacy

Our website and products are not intended for children below the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third-party websites.

We recommend reading their privacy policies before sharing any personal information with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

Any updated version will be posted on this page with the latest effective date.

Contact Us

For any privacy-related questions, requests, or concerns, you can contact us at:

What The Gift
Operated by Extasy Venture Pvt Ltd
Email: support@whatthegift.co